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Delivery & Returns

There rates apply to UK Mainland. POA for non-Mainland and Scottish Highlands. Below deliveries are kerbside only. Due to the nature of the products, some may not be offloaded using a tail lift and will have to be manual handled from the vehicle. Please ensure suitable labour is at the delivery point to offload your delivery. 

STANDARD DELIVERY OPTIONS

Delivery Rates
All orders over £1000 delivered free on a 3-4 day service to standard destination UK mainland. Below carriage paid £25.00 

SURCHARGES

Next Working Day Service £30.00                 
Next Working Day, two-hour timed slot (10.00am -4.00pm) £50.00
Certain Day Delivery £30.00
Next Working Day am Service £35.00
Saturday Delivery £50.00
Moffett assisted delivery for Greater London £150.00 (Reservation Required)

SPECIAL DEDICATED DELIVERY

Special Dedicated Delivery with your order placed in a room of your choice on ground floor £150.00

 

RETURNS

Returns will be subject to handling charge of 20%, plus return carriage charge. Open packs cannot be returned for credit.

Your right to return

Please note our standard carriage terms:

  1. All damages must be reported within 4 days.
  2. Any damaged or missing goods must be signed for accordingly (ie "damaged" or "missing"). Phrases such as "unchecked" will not be accepted.
  3. Your notice of intent to return damaged goods must be made within 14 days.
  4. Before returning any goods a return order number must be obtained from Plusfloor’s sales Department. please write this number, together with the names of both sender and recipient, clearly on each unit being returned.
  5. If goods are refused (ie not offloaded) please ensure that the documentation recording this also contains your representatives name, signature and date.
  6. Please ensure that you obtain a name, signature and date from whomsoever accepts goods for return
    (eg, the van driver or Havwoods representative).
  7. Do not allow any driver to remove goods without documentation from their company instructing them to do so; such documentation may be arranged through Havwoods' transport department. NB If Havwoods' permission to remove is not obtained and the goods go missing Havwoods' will not accept any responsibility to issue a refund.
  8. Please note that, in the case of special or timed deliveries, delivery charges excluded, Havwoods cannot accept responsibility for consequential loss due to late delivery.

NB Warranties only applicable to floors installed with Havwoods fixing products and maintained with Havwoods maintenance products, unless otherwise stated.